Downloads

The files behind the rounds. The PDFs are one click. For the full pack — the solution you can import, the prompts, the data — I ask for a name and a work email, so I know who's building with it and can tell you when a file changes; nothing else happens with it.

Everything is fictional data for a sandbox environment. Keep only your own addresses in the allowed-recipients variable before you turn a flow on.

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Email to Case on Autopilot · PDF · 44 pages

The lab guide: build it yourself

Import the solution in an hour or build it by hand: the five prompts with their schemas, every flow action and expression, the twelve test emails, troubleshooting, the decision framework.

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Community Summit NA 2026 · PDF · 59 slides

The session deck

Every slide with the measured numbers and the screenshots, plus the "Go deeper" section the ninety minutes skipped.

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The full pack — tell me who you are

The unmanaged solution with both flows, the five prompts as text with their JSON output examples, the schemas, the Excel demo data, the twelve test emails as text, and both PDFs — one zip.