Physician by training, software engineer by choice, solutions architect by trade. I lead the solution architecture and technical delivery team of a Dynamics 365 Customer Engagement practice, and I write down what actually happens when you build with Microsoft's business applications and AI — steps, screenshots, numbers, and the parts that did not work.
Start with Solution Rounds →The story
5× FastTrack Recognized Solution Architect Dynamics 365 Customer Engagement · 2022 – 2026 
The manual cost of a support email, counted; what Dynamics 365 Customer Service does about it with nothing built; and the personal setting that creates contacts behind your back.
Read the round →On LinkedIn, 2,000+ readers: AI in Healthcare and AI in Practice — optimistic, specific, and written by someone who has sat on both sides of the table.